Remote Monitoring Advisory Documents

3 Fatal Service Reliability Mistakes Most Senior Telecom Executives Will Make In the Era of Number Portability ... and How You Can Avoid Them

Network reliability management is a key strategy for improving service reliability ... but there are three fatal implementation mistakes you may make ... unless you get the expert advice contained in this report.

SNMP Tutorial: A Fast Track Introduction to SNMP and its Practical Use in Network Reliability Management

Simple Network Management Protocol (SNMP) has long been the de facto standard for managing computer networks. However, SNMP has only recently begun to make inroads in the field of network reliability management (also known as remote telemetry and alarm monitoring), which until the 1990s was dominated by serial protocols transported over dedicated copper circuits.

This paper is an introduction to SNMP from the perspective of network reliability management. It summarizes the history and structure of the protocol, and offers some concrete applications for using SNMP for network alarm management.

12 Leading Causes of Windshield Time and How You Can Avoid Them

Windshield time is one of the hidden expenses of operating remote sites, and it will nibble away at your company's profitability. "Windshield time" is all the unproductive time that your technicians spend in the car traveling to and from remote sites. If your company operates in a rural large service area, or a busy urban center is with heavy traffic, your windshield time can add up to hours.

Heavy-duty windshield time can get expensive: you're paying your highly-paid technicians for sitting in a car for hours. This greatly and unnecessarily raises personnel costs. And the time it takes for technicians to get on site is time that your revenue-generating equipment stays down.

NOVA — The Network Outage Vulnerability Assessment

NOVA is a easy-to-use business tool that will indicate the potential for an outage on your network. It takes just a few minutes to complete, but it may alert you to serious vulnerabilities you might have overlooked.